Key responsibilities:
- Manage the day to day of digital marketing projects and monthly retainers through the use of Productive platform
- Ensure all work is delivered within budget
- Develop support documentation including risk logs and requirement specifications
- Resolve issues promptly
- Monitor and report on appropriate metrics
- Lead evaluation and implementation of internal and change management processes
- Develop a detailed project plan and monitor its progress
- Create and maintain account planners and road maps
- Communicate project progress with all stakeholders
- Ensuring schedule of works are fulfilled
- Identifying and implementing KPIs and project milestones
- Contribute to effective client communication where appropriate
- Analyse success of client work, creating reports and data analysis as supporting evidence
- Forming strong relationships with clients and developing communication channels between relevant parties
- Enhancing collaboration between internal teams
What success looks like:
- High levels of collaboration and efficiency are evident in all areas of work in the agency
- Strong relationships with clients are formed where they feel informed and updated with project and retainer updates
- The quality of work produced by the agency continues to maintain a high standard
The package
Salary £32-38k DOE
Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.
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Flexible working, 4-day work week, hybrid (at least 2 days in the office in Maidstone, Kent
Private Healthcare, inc dental from Vitality
OUR CULTURE
Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners.
Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every qualification. At Reflect Digital, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. According to the General Data Protection Regulation (GDPR), your information will be kept confidential.
SEND US YOUR CV.
We are also always interested in hearing from talented individuals who love digital so if you are looking for a new challenge get in contact and send us your CV.