ACCOUNTABILITIES
High Standards of Work: Produce great outcomes for clients with the support of the team
- Manage a varying influx of client enquiries, and prioritise accordingly
- An ability to act with urgency in the instance of high priority issues and keep the client well-informed of progress
- Take responsibility for the execution of assigned tasks
- An ability to give and receive constructive feedback to ensure high quality standards and best results for clients
- Own the logistics, administration and day-to-day account work associated with our clients.
- Take ownership of budget updates, invoices and status reports
- An understanding of the importance of managing data securely and respecting data privacy
Client Relationships and Growth: Maintain client relationships and seek growth opportunities through the delivery of a high-quality service
- With close and regular input from delivery teams, create, maintain and communicate an up to date pulse of tasks and actions to keep projects and strategy on track
- Lead regular check ins with the client to understand their current goals and objectives and communicate any changes to the rest of the team
- Be the main point of contact for the client and internal teams
- Maintain high levels of client retention by exceeding expectations, building strong relationships and regularly reviewing accounts for new opportunities to help our clients grow
- Manage the creation and ongoing management of SOWs
- Manage and nurture strong relationship health by building strong partnerships with clients
- Leading regular reviews to consider potential growth opportunities and consistently bring clients new ideas
Successful Collaboration: Collaborating with the team to meet and exceed client expectations
- An ability to follow the direction of the Growth Marketing Managers/Directors and delivery managers, but also show initiative to ensure smooth operation.
- Strong interpersonal skills when discussing tasks across all teams.
- Seeking timely support from relevant departments, if necessary, in order to find a solution.
- You will be working closely with the wider account management team helping grow the accounts, providing financial updates and researching/analysing new industry trends.
- Bringing teams together to ensure we are using each other’s strengths, introducing the right services at the right time and staying aligned at all times
Continuous Professional Development: Taking ownership of your own development with the support of your team
- Proactively seek training and continuing professional development to stay up to date with developments, algorithm updates and process changes.
Competencies
- Communication - be able to communicate effectively with internal teams and clients. Upholding the Reflect Digital values and highest levels of professionalism at all times.
- Decision making - making decisions that positively impact upon the client work and seeking advice on guidance on more challenging decisions.
- Team working - working collaboratively with the team through communicating and listening to and responding professionally to feedback
- Result orientated - can work to deadlines and given KPIs
- Responsibility - able to take responsibility for allocated tasks
- Learning focused - take ownership of your own learning and professional development with the support of more senior colleagues
What does success look like?
- Consistent positive feedback from clients who we work with, they will be able to highlight the service we provide due to the work that you have done too.
- Being able to provide key industry insights that help us transform our clients
- Providing excellent service to our clients from start to finish with a project that leads to repeat business
Your place in the agency and key relationships
- Report to the Growth Marketing Director
- Working with Growth Marketing department and the rest of the Human First Collective
- Supporting Growth Marketing Managers and Directors
The package
Salary: £27k - 35k DOE
Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.
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Flexible working, 4-day work week, remote working available
Private Healthcare, inc dental from Vitality
OUR INTERVIEW PROCESS
- Cultural Interview with Office Manager (30 mins - Video)
- Initial Interview with Hiring Manager (30 mins - Video)
- Task Interview (1.5hrs - In person, Maidstone Office)
- Final Interview with CEO Becky (Video/Phone)
OUR CULTURE
Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners.
Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.
Diversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
To watch staff testimonials about our company culture you can watch this video on YouTube.
SEND US YOUR CV.
We are also always interested in hearing from talented individuals who love digital so if you are looking for a new challenge get in contact and send us your CV.