It’s no secret that the cost of living is on the rise, and the fact that we’re feeling it so much in our personal lives means that your eCommerce customers are experiencing it too.

Burying your head in the sand is not going to fix anything. Instead, it’s time to empathise with your audience and understand how they are feeling and what this looks like regarding your specific products. It is time to get a plan in place so you can get ahead of any budget-cut suggestions with clear plans of how you will tackle marketing in a downturn.

In this talk, Becky will take you through a model to categorise your audience and products. This model will then fuel your decision-making process to steer your marketing strategy for 2022/23. At the heart of every good strategy is customer empathy which can be supercharged with a slice of behavioural science. Becky will hand you the keys to look at your strategy with this news lens.

Add to my calendar