We are looking for…
We're looking for a passionate individual to support our CRO, data and analytics offering with the passion and proactivity to deliver continuous improvement and opportunities, both to our clients and the agency. You must have hands-on experience of working on CRO projects and have had experience of using platforms such as VWO, PageSense and Hotjar on a daily basis, as well as daily experience of building, maintaining and using Looker Studio. You should also have experience of tagging and tracking implementation, and using platforms including Google Tag Manager and GA4, being able to engage in problem solving audits of tracking to identify and rectify problems when they arise. You must be able to plan and prioritise, both to build and deliver client roadmaps to ensure maximum value, but also to ensure delivery of projects to schedule.
Ready for the challenge?
Key responsibilities
- CRO Strategy & Execution – Develop and execute a structured CRO roadmap, conducting audits, A/B and multivariate testing, and data-driven optimisations to improve conversion rates through platforms including VWO (or similar), Hotjar and PageSense.
- User Experience (UX) & Behavioral Insights – Leverage qualitative and quantitative data to recommend UX/UI improvements based on behavioral science principles.
- Reporting & Dashboard Development – Build, maintain, and optimise reporting dashboards in Looker Studio and other visualisation tools to provide real-time insights.
- Tagging & Tracking Implementation – Define, document, and manage tracking requirements, ensuring accurate data collection, including experience of Google Tag Manager (GTM) and GA4.
- Data Accuracy & Insights – Ensure consistency and reliability across marketing and CRO reports, translating insights into actionable recommendations.
- Client Strategy & Servicing – Establish strong relationships with clients, providing regular reporting, strategic recommendations, and performance updates.
- Collaboration & Integration – Work closely with other departments (SEO, paid media, development) to integrate CRO strategies into broader marketing efforts.
- Innovation & Automation – Work alongside the innovation team to automate reporting and optimise testing processes to improve efficiency.
- Quality Assurance & Best Practices – Conduct rigorous QA checks on CRO implementations, ensuring best practices are upheld across all client accounts.
- Training & Team Development – Mentor junior team members, provide training on CRO tools and best practices, and promote a structured test-and-learn culture.
What success looks like
- Impactful CRO Strategies – Successfully implementing optimisation strategies that drive measurable conversion improvements and align with client goals centered in behavioural science.
- Reliable & Actionable Reporting – Creating and maintaining dashboards that provide clear, insightful, and accurate data, supporting data-driven decision-making across the business.
- Seamless Tracking & Data Integrity – Ensuring robust tracking implementations, troubleshooting data discrepancies, and maintaining accuracy across measurement platforms for the agency.
- Client Satisfaction & Growth – Establishing strong client relationships through transparent reporting and strategic recommendations that lead to upsell opportunities.
- Cross-Functional Collaboration – Working effectively with teams across the agency to integrate CRO insights into broader marketing and UX strategies.
The package
Apply now
Salary: £40K DOE
Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY.
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Flexible working, 4-day work week, hybrid working available for some roles
Private Healthcare, inc dental from Aviva
OUR INTERVIEW PROCESS
- Cultural Interview with Office Manager (30 mins - Video)
- Initial Interview with Hiring Manager (30 mins - Video)
- Task Interview (1.5hrs - In person, Maidstone Office)
- Final Interview with CEO Becky (Video/Phone)
OUR CULTURE
Reflect Digital is more than just a workplace, we are a family, and we genuinely care for each other and for our clients and partners.
Our culture has evolved since being founded in 2011 and the Reflect Digital Way is here to help guide our culture forward. Our culture belongs to us and no-one else. Collectively we must nurture it to ensure we continue to build a family environment that team members want to stay within and new team members want to join.
Don't meet every single requirement?
Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every qualification. At Reflect Digital, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. According to the General Data Protection Regulation (GDPR), your information will be kept confidential.
Diversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
To watch staff testimonials about our company culture you can watch this video on YouTube.
SEND US YOUR CV.
We are also always interested in hearing from talented individuals who love digital so if you are looking for a new challenge get in contact and send us your CV.